Secure bicycle storage - terms & conditions

 INSTALLATION SURFACE
It is important to make sure that the surface the bike store is being installed on is flat and level – hard surfaces such as tarmac & patios are ideal but gravel driveways can also work as long as they are level.

Drains, potholes, soft ground such as loose soil are not appropriate for our stores and should be avoided

SIZE OF SPACE
The footprint of the space must be measured & be able to accommodate the size of your store  in advance. Please avoid overhanging branches or bushes that might push & disturb the structure integrity overtime. You are responsible for measuring your space correctly and will be charged a call out fee if this has been done incorrectly. 

INSTALLATION DAY
Please confirm that you have adequate access and parking for a Transit van for installation. Any parking permits should be provided to the installer on arrival. Please note that red routes in city centres should be avoided and space on a driveway will need to be provided if no on street parking is available. Our fitting teams need access to tools in their delivery vans.

If you are in London and your address is inside the congestion charge / Ultra low emission zone, then we will add these charges to your order.

You need to make sure that the site is cleared of anything ahead of our team arriving include any rubbish – our team are not responsible for clearing the site.

If you are not there in person it is not a problem as long as we have access to the space, you have agreed before hand where exactly you would like it installed and we have access to deliver / park. We do ideally like our customers to be there in person & once we have agreed on the installation location you can leave the team to complete on their own.

TERMS & CONDITIONS
If any of the above criteria has not been met on the day of installation resulting in the team unable to install your store we reserve the right to charge you an additional installation/delivery fee to re-install at a later date. Charges for this will be agreed and taken upfront and another date for installation will then be booked in.

INSTALLATION CANCELLATION
If for some reason you need to cancel & reschedule your installation this must be done 3 working days in advance or you maybe subject to a cancellation fee.

CONSUMER RIGHTS

Our products are made and sprayed to each individual order. Delivery delays for any reason are not grounds for cancellation of the order. Products cannot be returned unless it is damaged or faulty. For more information please email: hello@bikestore.co.uk

If you feel your purchase is in an unsatisfactory condition, damaged in transport or faulty please contact us via email – we will respond within 48 hours.

Your consumer rights are covered in this purchase.

Exclusion is in the case that we are unable to carry out an installation due to the ground not being suitable, the size of the store prevents the installation, or the installation is cancelled by the customer within 72 hours. We then reserve the right to charge again for the installations or recover our costs. Please ensure you have read, signed, and returned our installation criteria ahead of installation date. Please see Installation terms & conditions for details.

RETURNS
If for any reason you want to return an item that has been delivered, please contact our customer support team on 0330 390 0800 or email: hello@bikestore.co.uk

RETURN POLICY

• We must be informed if your intention to return an item/s within 14 days, starting on the day after you received your order
• The cost of returning the items will be met by you including all the correct packaging.· You must then ensure that the item is received by us within 14 calendar days, starting on the day after you notified us of your intention to return
• Once we have received the item/s we will issue a full refund
• Return the item in the same condition you received it in and within the original packaging

What about damaged or faulty goods?

• If you feel your purchase is in an unsatisfactory condition, then you can refuse the delivery and speak to our customer team to discuss your refund.

If you are not present at the time of delivery?

• If you have arranged for the goods to be delivered when you are not present and you discover a fault, then we would ask you to notify us and email photographic evidence of the fault you have discovered if you are able to
• Once this has been agreed you should follow the Returns Policy outlined at the top of this page.

How long does the refund take to reach me?

• Once the process of returning the item/s has been completed we will initiate a refund that should be in your desired account within 5 -10 working days.

CANCELLATION POLICY

Cancellation of the order can be made at any time prior to delivery and up to 14 days after the product is received. In order to do this please email hello@bikestore.co.uk

Your rights under the Consumer Rights Act 2015 are not affected.

Please note our company details are: STORAGE 4 BIKES LIMITED